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Analytics Manager Pharmacy (open to any location)

Job Location: Hartford, CT

People want to be treated like individuals. At Cigna, we get that. That’s why we embrace and encourage peoples’ uniqueness, helping to give them the strength and confidence to show the world who they really are. The coverage, expertise and services we provide are at the very core of how we help people achieve their full potential – and ultimately, improve their health, well-being and sense of security.

But before we can accomplish any of that, we have to have the right people in place. People like you.

Skills, experience, talent and creativity like yours enables us to develop the meaningful, innovative solutions our customers value and expect. That’s why we’re committed to recruiting, motivating and nurturing the best and the brightest, whether you have industry experience or not. We’re growing a workforce as unique and diverse as the millions of customers we proudly serve around the world – one individual at a time.

Cigna strongly embraces the scientific evidence that the use of tobacco products is harmful to the health of the user, the user’s family, and the general public. Cigna's mission is to improve the health, well-being and security of the people we serve, which starts with our employees. Starting with job offers dated January 1, 2014, Cigna will no longer hire – where state law permits -- applicants who use tobacco products, including cigarettes, cigars and chewing or smokeless tobacco. Currently, these states are: AL, AK, AZ, AR, DE, FL, GA, HI, IA, ID, KS, MD, MA, MI, NE, OH, PA, TX, UT, VT and WA.

If you’re passionate about making a difference one individual at a time, and would like to join the Cigna team, you’ll be screened for nicotine as part of the pre-employment drug screen in states that allow the screening. If you test positive for nicotine, although we won’t be able to offer you employment, we encourage you to check with your medical provider to explore your options and resources for quitting. Once you’re tobacco-free, you may re-apply for jobs with Cigna in [six] months.

Cigna offers a Healthy Life Incentive for Cigna Medical Plan participants who live tobacco free. As a result, non-tobacco users pay a reduced premium for their Medical Plan coverage.

Organizational Overview

Cigna is dramatically expanding its analytic capabilities as we fulfill our mission to help the people we serve have an excellent customer service experience, and improve their health and well-being. The newly expanded Analytics department's primary role in fulfilling the mission is to support Cigna's businesses. Cigna has a growing Medicare business, and the Analytics department supports this business by evaluating current and emerging pharmacy management services, identify programs and aspects of programs that work effectively, best position our business and develop and implement an analytic-based learning model to continuously improve service effectiveness.

Role Summary

Combine expert technical, clinical, and business knowledge to:

  • Conduct opportunity and trend analyses

  • Improve customer experience, and quality of care

  • Develop business specifications and methods for internal operational and external client reporting

  • Serve as a hands-on subject matter expert for the business.

Typically requires BS or Masters degree in Mathematics, Biostatistics, Statistics, Epidemiology or Business or equivalent mastery and training. Advance degree preferred; minimum 6 years experience in related health care analytics; or any combination of education and experience with two to three years of supervisory experience.

The person in this job will be expected to have the requisite content knowledge related to both pharmacy and general care management analytics. This person will need to work closely with pharmacy management to help them understand pipeline, trends, root causes and opportunities. This person will also interface with finance/pricing/underwriting, clinical operations, product development and marketing departments as key business stakeholders.

Responsibilities include:

  • Prioritize and coordinate multiple work efforts

  • Conduct evaluations of programs and outcomes

  • Lead pipeline, therapeutic class and trend analytic efforts

  • Lead prospect and opportunity analyses

  • Lead analyses related to root cause, dashboard/metrics development, business specifications/methods for reporting, etc

  • Lead analyses related to performance guarantee development, as well as business specifications/methods for performance guarantee reporting

  • As needed, lead ad hoc analyses for internal efforts and client-specific needs

  • Help develop business specifications/methods for client-level reporting as well as trend reports

  • Support the finance and product teams to establish appropriate assumptions related to pharmacy impacts and outcomes

  • Support efforts by marketing, sales, and product departments to showcase program value

  • Support the operations team to recommend effective management reporting that links to market statements and outcomes


  • Leadership competencies with the ability to collaborate with others and establish working relationships, communicate effectively across the organization and at different levels, think and act strategically, and influence key leaders, with demonstrated success utilizing analytics to influence business strategy

  • Advanced degree (PharmD, PhD, MS, MBA etc) with a focus in pharmacy analytics, health economics, healthcare management, public health, epidemiology or equivalent field and at least 7 years experience in pharmacy-related analytics field

  • Working experience in health plan, PBM or specialty pharmacy or similar environment required

  • Demonstrable ability to translate business needs into practical applications and solutions

  • Demonstrated ability to identify opportunities to improve patient care and lower costs through analytics

  • Deep pharmacy and healthcare data experience and demonstrated understanding of health care and delivery system processes

  • Working knowledge of pharmacy and care management best practices

  • Ability to successfully navigate and contribute in a highly-matrixed environment

Skillset Specifics

  • Strong written and verbal communication skills

  • Analytic capability to derive answers from large, structured healthcare, pharmacy, operational, and consumer data sets

  • Ability to apply best practices in health services, epidemiologic, and/or pharmacoeconomic study design to evaluate clinical programs

  • SAS, STATA, R, or other analytic software preferred

Cigna offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.

Qualified applicants will receive consideration for employment without regard to any protected category including their race, color, religion, national origin, sex, protected veteran status or disability.

Job ID: 89848

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Location Information

Hartford, CT