Frequently Asked
Questions (FAQs)

You have questions, we have answers.  

Let's get you to the right information. Which best describes you or the information you are looking for?

Looking to Apply

How do I search for jobs and apply?
We know that finding the right role for your next career move is important. That’s why we’ve created the helpful tools below!
  • Visit our career site homepage and select the "Get Started" option. Here, you'll be able to upload your resume and get matched with job opportunities that closely align to your previous skills and experiences.
  • The Find your career page is another great resource that lists all the different kind of roles we hire for by category.
  • If you already know the title of the role you're looking for, you can search by the job title here.
  • Looking for an alternative, more personalized job search experience? Try using our Chatbot located at the bottom right-hand side of your screen. You can upload your resume directly to the bot and receive a list of personalized job recommendations tailored to match the experience outlined on your resume.
  • Once you’ve found a role that interests you, you can apply directly from the job description page. For more information on our hiring process, check out the How we hire page.

I need assistance applying due to a disability. Who should I reach out to?
Cigna is committed to helping individuals with disabilities participate in the workforce. We ensure equal opportunity to apply and compete for jobs. If you require an accommodation based on your physical or mental disability, please email Please note: This email is only used for accessibility accommodation requests and will not accept resumes or respond to application status requests. 
Do you have remote work opportunities?
Cigna has been distinguished as one of FlexJobs' "100 Top Companies with Remote Jobs".  We have multiple opportunities that can be work at home. To find these positions, visit this page.
Does Cigna have internet speed requirements for work From home positions?
Yes, we do have specific internet requirements. Click here to learn more.
How do I add a referral to my application?
When applying, you will see the question "How did you hear about us?" At this point, you can select "Referred by Cigna Employee" and then indicate the employee's first and last name or their Cigna email address. Need a visual? Click here to watch our how-to video. Please note: You cannot add a referrer to your application once it has already been submitted. If you're selected to move forward in the hiring process, you're welcome to share your referrer's name with the recruiter during your phone screen.
Can I submit or email you my resume for general consideration, rather than applying to a specific job? 
To be considered for a position with Cigna, you will need to apply directly to a role on our career site; we do not accept resumes by email. Need help figuring out which roles to apply to?  Watch our resume upload how-to video by clicking here. 

After I've Applied

I’ve applied already, what happens now?
After you apply online, you will receive an email within 24 hours confirming we’ve received your application. If you are a good fit for the role, one of our recruiters will be in touch. However, you can check the status of your application anytime by logging back in to the system. For step-by-step information on our hiring process, check out our How we hire page.

I’d like to get a status update on my application. How do I do that?
You can log in to your candidate account at any time to review the status of your application. Visit this link and log in to your account using the email address you applied with.  If you forgot your password, you can reset it by clicking “Forgot Password.”  If you’ve spoken with a recruiter/hiring manager and would like a status update on your application, please reach out directly to the recruiter.
How can I add a resume or cover letter to the application I've already submitted?
Unfortunately, due to system limitations, once you've submitted an application you cannot make any changes. If you're selected to move forward in the hiring process, you're welcome to share additional materials with the recruiter during your phone screen.
I've already applied. How long until I receive an update?
Our recruiters review every application individually, taking care to advance candidates whose skills and abilities most closely match the experiences and skills listed in the job description. Please allow our recruiters 1-3 weeks to follow up regarding the status of your application. 
My application is "under review." What does that mean?
This means our hiring team has received your application and is reviewing your materials to evaluate how your skills and experiences fit the listed requirements in the job description. This stage can take anywhere from 1-3 weeks. Once a decision has been made regarding your application status, you will receive a notification.

Manage Account & Application

I forgot my username and/or password. What should I do?
Your username is usually the email address you originally used to apply to a position.  If you forgot your password, please go here and click “Forgot Password” to reset it.

Can I update my email address in Workday?
You can change your email address by visiting your candidate home 
in Workday.

Can I update my first name, last name, and/or physical address in Workday?
Unfortunately, due to system limitations, once you've submitted an application you cannot make any changes to your application. If you're selected to move forward in the hiring process, you're welcome to share your updated information with the recruiter.

I've accidentally withdrawn my application and would like to still be considered for the role. How do I reactivate it?
You can contact our Cigna Careers Facebook PagePlease note: You will be unable to change anything on your application when re-activating. Your application will be considered as is.

​​​​​​​Additional Information

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IMPORTANT NOTICE: Don’t see an answer to your question? Click the Chatbot feature at the bottom right of your screen to subscribe, find jobs that fit your experience, and get answers to any additional questions. You can also  connect with us on our Facebook page or on Instagram


We're leading the industry doing important work, and we're doing it with the most amazing employees in the world