Operations Leadership Development Program (OLDP)
IMPORTANT NOTICE: The 2022-2023 recruiting season for this program is happening now! You can also visit our events page to see if we'll be on your campus (virtually and/or in person) this fall. Want to learn about Cigna's COVID-19 vaccine policy? Click here.
Do you have a passion for improving the customer experience and helping organizations operate more effectively? Then our Operations Leadership Development Program (OLDP) could be a perfect fit. The OLDP offers a unique opportunity for high-potential, early-career professionals to grow into innovative leaders through project and people management experiences.
During your time with us, you’ll be encouraged and challenged as you develop into well-rounded, forward-thinking employees, with the skills and subject matter expertise necessary to succeed in any role within the operations field.
And the best part? After associates graduate from the OLDP, they continue to rotate and grow their career. In fact, alumni of this program can be found in almost every organization throughout Cigna.
Recruiting for the OLDP begins at the beginning of August and runs until November.
Who we hire:
Early-career candidates with a Bachelor's degree in Business or Health Care related field.
Target locations for the first rotation:
OLDP associates are flex employees, meaning they have the opportunity to balance performing their roles at home, in the office, or in the field in order to deliver the best possible outcomes while continuing to focus on their personal and professional growth. The program continues to support relocation based on business need and/or associate development.
Our current target location is Bloomfield, CT.
Areas of exposure:
As a member of the Operations Leadership Development Program, you'll rotate through several areas of the organization and gain exposure to the following:
• Customer and Client Service Operations • Provider Solutions and Operations • Enterprise Operations Delivery and Enablement • Supply Chain Management • Pharmacy Operations
Support critical operational processes that impact end-to-end client/customer/provider experiences
Create reliable reporting and dashboards that provide visibility into operational processes
Influence partners in a matrixed environment
Rotation 2: Improvement and Delivery
Manage and execute on programs and projects aligned with enterprise objectives
Apply agile methodology to gain efficiency, reduce operating expenses, or improve customer experience in a specific business area
Create recommendations based on data-driven insights and analytics
Gain experience in statistical processes control
Improve processes through managing a team
Rotation 3: Strategic Operational Leadership
Oversee critical business processes and lead teams
Manage relationships with global service partners
Lead efforts to automate processes and manage bot technology
Contribute to overall strategic roadmap planning for client, customer, and provider work streams
Take it from them...
Operations Lead Analyst
"My first rotation in the OLDP as a Data Enablement Lead Analyst has given me the opportunity to learn new technical skills in coding and data visualization, as well as provided me with in depth knowledge of how we handle calls in our Contact Center. Prior to starting my role, I had no experience with coding, but my manager and team continuously take the time to teach and support me throughout my learning journey. During this rotation I’ve also had the opportunity to partner with members of our finance and workforce planning departments, giving me a diverse perspective of Operations."
Senior Operations Advisor
"My second rotation in the OLDP as a Continuous Improvement Advisor has allowed me to drive business process improvement initiatives in order to maintain a customer-centric culture of quality. I have enjoyed the opportunity to build on the skills I learned in order to obtain my Six Sigma Green Belt certification and am grateful for the collaborative environment that allows me to work with a variety of business partners."
Category Management Advisor
"My time in the OLDP has enabled me to develop complex problem solving skills early in my career across multiple teams and business units. In my third rotation as a Category Management Advisor in the Strategic Sourcing organization, I am responsible for managing and executing print and distribution contracts with external vendors. The opportunity to lead intense negotiations with our suppliers have a direct impact to reducing spend at the Enterprise level and assist with ensuring Cigna is meeting our yearly financial goals."
Senior Operations Analyst
"Being in the OLDP has allowed me to expand on my creative problem solving skills as I lead project teams through process innovation and improvement. The opportunity to design and pilot a new process with our global vendors has permitted me to step into my informal leadership skills and directly impact the customer experience by promoting timely and accurate payment of their medical claims."
Not quite ready for full-time? Check out our OLDP summer internship.
During our 10-week summer internship, interns are exposed to all aspects of Cigna’s business operations as they manage a project aligned to our priorities and growth strategy. Projects could include anything from data analysis and process improvement to design thinking and UAT Testing.
Our goal is to give interns a realistic experience of what it’s like to work in operations by becoming part of a team and being responsible for their project’s results. Interns who continually impress us during the summer will be invited to join the OLDP full-time when they graduate.
The summer internship takes place in our global corporate headquarters in Bloomfield, Connecticut. Interns who live more than 50 miles away will be provided housing. Recruiting for our summer internship begins annually in August and runs until November.