img1

Operations Leadership Development Program (OLDP)


NOTICE: The 2021-2022 recruiting season for this program is underway! Scroll down to learn more about the program and apply. You can also visit our events page to see if we'll be on your campus (virtually and/or in person) this fall. Want to learn about Cigna's COVID-19 vaccine policy? Click here.
OLDP associates posing for a group photo in front of a Cigna office building.
Do you have a passion for improving the customer experience and helping organizations operate more effectively? Then our Operations Leadership Development Program (OLDP) could be a perfect fit. This program is designed to rotate associates through different service sites and internal organizations at Cigna to help them develop key project and people management skills.

During your time with us, you'll be encouraged and challenged as you develop into well-rounded, forward-thinking employees, with the skills and subject matter expertise necessary to succeed in any role within the operations field.

And the best part? After associates graduate from the OLDP, they continue to rotate and grow their career. In fact, alumni of this program can be found in almost every organization throughout Cigna.
 
​​​​​​​The OLDP also offers a summer internship experience to identify future full-time associates.
OLDP associates posing for a group photo at a wellness event
OLDP associates posing with emoji pillows, big glasses and cat props
OLDP associates posing for a cute photo with an Instagram prop

Areas of exposure:

As a member of the Operations Leadership Development Program, you'll rotate through several areas of the organization and gain exposure to the following:

  • Integrated Medical Service Operations
  • Health Services Operations
  • Global Health Benefits
  • Provider Operations and Services
  • Sourcing and Vendor Management

Program Framework

Rotation 1: 

Core Operations​​


  • Support critical operational processes that impact end-to-end client/customer/provider experiences
  • Create reliable reporting and dashboards that provide visibility into operational processes
  • Influence partners in a matrixed enviornment

Rotation 2: 
Improvement and Delivery

  • Manage and execute on programs and projects aligned with enterprise objectives
  • Apply agile methodology to gain efficiency, reduce operating expenses, or improve customer experience in a specific business area
  • Create recommendations based on data-driven insights and analytics
  • Gain experience in statistical processes control
  • Improve processes through managing a team

Rotation 3:
Strategic Operational Leadership

  • Oversee critical business processes and lead teams
  • Manage relationships with global service partners
  • Lead efforts to automate processes and manage bot technology
  • Contribute to overall strategic roadmap planning for client, customer, and provider work streams

Take it from them...

Karen G. headshot

Dan B., Operations Lead Analyst

"My first rotation in the OLDP gave me an opportunity to support business processes that directly enhanced our customer experience. I’ve learned how to leverage our management operating systems to create reliable reporting and dashboards. These reports provide our business leaders critical insights into the performance of our contact centers."
Luisa O. headshot

Luisa O., Operations Effectiveness Advisor

"My second rotation in the OLDP as a Continuous Improvement Advisor has allowed me to drive business process improvement initiatives in order to maintain a customer-centric culture of quality. I have enjoyed the opportunity to build on the skills I learned in order to obtain my Six Sigma Green Belt certification and am grateful for the collaborative environment that allows me to work with a variety of business partners."
Joe W. headshot

Declan O., Operations
Manager

"My third rotation as a Vendor Relationship Manager has given me the opportunity to drive strategic initiatives with our global service partners. The relationships I’m able to cultivate with my partners directly impact our ability to drive critical business processes and ensure the best possible outcomes for our customers and clients."
Sarah F. headshot

Sarah F., Operations Lead Analyst

"Being in the OLDP has allowed me to expand on my creative problem solving skills as I lead project teams through process innovation and improvement. The opportunity to design and pilot a new process with our global vendors has permitted me to step into my informal leadership skills and directly impact the customer experience by promoting timely and accurate payment of their medical claims." 
OLDP associates posing at a volunteer event

Not quite ready for full-time? Check out our OLDP summer internship.

During our 10-week summer internship, interns are exposed to all aspects of Cigna’s business operations as they manage a project aligned to our priorities and growth strategy. Projects could include anything from data analysis and process improvement to design thinking and UAT testing. Our goal is to give interns a realistic experience of what it’s like to work in operations by becoming part of a team and being responsible for their project’s results. And interns who continually impress us during the summer will be invited to join the OLDP full-time when they graduate.

The summer internship takes place in our global corporate headquarters in Bloomfield, Connecticut and in St. Louis, Missouri. Interns who live more than 50 miles away will be provided housing.

Recruiting for our summer internship begins annually in late August and runs until February.